Refund Policy

At Relax Sleep Mattress, customer satisfaction is our top priority. We stand by the quality of our products and strive to ensure that you are completely satisfied with your purchase. However, if you are not fully happy with your mattress or any other product, we offer a transparent and hassle-free refund policy. Please read the details below to understand our refund process.

Eligibility for Refund

To qualify for a refund, the following conditions must be met:

• The request must be made within 2-3 days from the date of delivery.
• The product must be in its original condition, unused, and free from damage.
• The original packaging, accessories, and proof of purchase (invoice or receipt) must be included.
• Refunds are applicable only to purchases made directly from our website or authorized dealers.

Non-Refundable Items

Certain products are not eligible for refunds, including:

• Custom-made or personalized mattresses.
• Used or damaged mattresses due to improper handling.
• Products purchased at a discounted price or during clearance sales.
• Pillows, mattress protectors, or other accessories that have been opened or used.

Refund Process

If you wish to return a product, follow these steps:

1. Initiate a Refund Request: Contact our customer service team at [9908740638] with your order details and reason for the return.
2. Verification: Our team will assess the eligibility of your return based on the provided information.
3. Product Pickup: If approved, we will arrange for the product to be picked up from your location. The pickup process may take 2-3 business days.
4. Inspection & Approval: Once the product reaches our warehouse, it will be inspected to ensure it meets the refund criteria. This process may take 2-3 days.
5. Processing the Refund: After approval, the refund will be issued to your original payment method within 2-3 business days. If you made a purchase using cash on delivery (COD), you will be asked to provide bank details for the refund.

Refund Method

• Payments made via credit/debit cards, UPI, or net banking will be refunded to the same account.
• COD payments will be refunded via bank transfer or store credit based on customer preference.
• Any transaction fees or non-refundable charges imposed by payment gateways may be deducted.

Exchange Option

Instead of a refund, customers may choose to exchange the product for another of equal or greater value. In such cases, any price difference must be settled before dispatch.

Cancellations

• Orders can be canceled before they are shipped for a full refund.
• If the order has already been dispatched, cancellation will not be possible, and the standard return policy will apply.

Damaged or Defective Products

If you receive a damaged or defective product, notify us within 48 hours of delivery. We will arrange for a replacement or full refund at no additional cost.

For further assistance, contact Relax Sleep Mattress Customer Support at [9908740638]. We are here to help you have a seamless shopping experience!